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fb8884 collects only the information needed to run your account, process wallet transactions through Upay or Bank Transfer, and keep your session secure. This policy explains what we collect, how we use it, and what choices you have — access and eligibility depend on your local law and the eligible regions we serve.
When you open an account with us, we collect the registration details you enter — your name, email address, mobile number and the payment method you connect, which may include Upay or a direct Bank Transfer. We also collect session data: the device you use to access the lobby, your IP address, and the pages you navigate during each visit. This information lets us verify your identity, process your deposits and withdrawals correctly, and route any support request you raise to the right team. We do not sell your personal data to third parties. We share data only where it is strictly necessary — for example, with a payment processor handling a Bank Transfer request, or with a fraud-prevention service that checks account activity. Data shared in that context is limited to what those services need to carry out their function. Nothing more is passed on. Where local law in Bangladesh requires specific data-handling practices, we aim to align our processes with those requirements. Eligibility to use this platform depends on applicable local law and the eligible regions we support. If you are uncertain whether access is permitted in your location, check your local regulations before proceeding.
When you deposit or withdraw via Upay, the transaction reference and amount are recorded against your account wallet. This record is kept for verification and dispute purposes only.
Bank Transfer activity tied to your account is logged with date, reference and status. We use this to confirm receipt and match it to your account balance correctly.
Device type, browser version and session timestamps are collected each time you access the lobby. This helps us maintain account continuity across mobile and desktop access.
Messages you send through our support channels are stored so your query history is available if you follow up. We do not use support records for marketing without your consent.
This policy covers the data fb8884 collects and controls directly — your account registration, wallet history, session behaviour and support correspondence. It does not extend to third-party services you reach from our platform, including external payment processors or game content studios. Those parties operate under their own data practices, which we do not control. Review their terms separately where relevant.
Login credentials, account registration details and session tokens fall fully within this policy. We control how this data is stored, who can view it and how long it is retained.
Deposits and withdrawals processed through Upay or Bank Transfer are covered here for the data we hold. The payment processor's own records are governed by that provider's privacy terms, not ours.
Pages, lobby navigation and game launch events we log on our servers are within scope. Aggregate analytics used to improve the site do not identify you individually and are handled separately.
Game studios whose content appears in the lobby, external links and any social platform we reference operate independently. Clicking through to those services takes you outside the scope of this policy.
You have practical options regarding the data we hold on your account. You can ask us to confirm what personal information is stored against your profile, and we will provide a summary through our support channel. If any detail is incorrect — a misspelled name, a wrong mobile number or an outdated email address — you can request a correction by contacting support directly with your account ID and the specific field to update. Where you believe data is being held beyond a reasonable period or without a valid reason, you can raise that concern with us in writing and we will review the retention basis. We do not guarantee a specific response timeline, but we handle all data queries through the same support route we use for account and wallet questions. Eligibility to exercise these rights may depend on applicable law in Bangladesh and the eligible regions we operate in — we will always tell you if a request falls outside what we can action.
Contact support with your account ID to request a summary of the personal data we hold. We will confirm what is stored and the reason it is retained.
If your name, email or mobile number on file is wrong, raise a correction request through the support channel. Include your account ID and the correct detail so we can update it accurately.
Questions about retention periods, data sharing or processing purpose can be sent to our support team in writing. We will review and respond based on the applicable rules for your region.
If you want your account data removed, contact us through the published support route. We will explain which records can be deleted and which must be retained under applicable obligations.
For any question about how we handle your data — including requests to review, correct or remove information — use the support routes published on this site. We do not publish a separate privacy officer address; all data-related queries go through the same channels as account and wallet support. When you contact us, include your account ID and describe the specific data concern clearly so we can route it to the right review.
Open the chat widget from any page on fb8884 to raise a privacy or data question directly. Include your account ID so the team can locate your records without delay.
Send a written data request to the support email address published in your account settings. Written requests are useful when you need a formal record of your query and our response.
The help section inside your signed-in account lists the current support routes and any updated contact details. Check there first if you are unsure which channel handles data requests.
fb8884 uses standard web cookies to keep your session active between pages and to remember your login state on mobile and desktop. Cookies tied to analytics are used in aggregate form only — they do not identify you personally. You can manage cookie preferences through your browser settings; turning off session cookies will affect how the lobby loads and whether your login persists across visits. Account data is stored on secured servers and access within our team is limited to roles that require it for operational reasons — support staff resolving a query, for example, or the finance team reviewing a disputed Bank Transfer. We retain account records for as long as your account remains active and for a period after closure as required by applicable obligations. If you close your account and want to know the retention period for your specific data, contact us through the published support route and we will provide that detail.
Session and analytics cookies are used on this site. Session cookies are necessary for lobby access and login continuity. Analytics cookies run in aggregate and do not track you individually across other sites.
Access to your account data within our team is role-restricted. Only staff with a direct operational need — such as resolving a support query or verifying a wallet transaction — can view your records.
We keep account and transaction records for as long as your account is active, plus a period after closure where applicable obligations require it. Contact support for the specific retention period that applies to your account.
When this policy changes in a material way, we will post the updated version on this page with a revised date. Continued use of your account after an update means you have seen the revised terms.
These are the questions we receive most often about how fb8884 handles personal data. If your question is not covered here, use the support route in your account to raise it directly.
We collect the details you enter at registration — name, email, mobile number — plus session data like your device type and IP address. If you transact via Upay or Bank Transfer, the transaction reference and amount are also recorded against your account wallet.
We share data only where it is operationally necessary — for example, with a payment processor handling a Bank Transfer, or a fraud-check service reviewing account activity. We do not sell your data, and sharing is always limited to what the receiving party needs to complete their specific function.
Yes. Contact support through the live chat or email route published in your account, include your account ID, and ask for a data removal review. We will confirm which records can be deleted and which must be kept under applicable obligations before proceeding.
Session cookies keep your login active as you move through the lobby on mobile or desktop. Analytics cookies collect aggregated data to help us understand how pages are used — they do not identify you individually. You can manage cookie settings through your browser at any time.
Transaction records tied to your wallet remain stored for a period after account closure, as required by applicable obligations. Contact support after closing your account and we will tell you the specific retention period that applies to your transaction history.
Raise a correction request through the support channel — live chat or email — and include your account ID plus the specific field that needs updating. The support team will verify your identity and update the record once confirmed.
This policy covers data that fb8884 holds directly. Game studios whose content appears in the lobby — such as PG Soft, Habanero or CQ9 — operate under their own data terms. Those terms are separate from ours; review them independently if you have concerns about game-session data.